Orders are processed within 1–3 business days. Standard shipping typically takes 3–7 business days depending on your location. Once your order has been dispatched, you will receive a tracking number via email
Can I exchange or return my wig?
Due to hygiene reasons, we only accept returns or exchanges on unworn, unaltered wigs within 7 days of delivery. The lace must not be cut, and the original packaging must be intact. Please contact our support team before returning any item
I’m having trouble placing my order. What should I do?
If you’re experiencing issues at checkout, please ensure your payment details are correct and that your billing address matches your card information. If the issue continues, contact our customer support team and we’ll be happy to assist you
Do you offer custom wig services?
Yes, we offer selected customisation options such as density adjustments and styling requests. Please contact us before placing your order to discuss your custom needs.
How do I care for my Yuki Luxe wig?
To maintain the quality and longevity of your wig, we recommend gentle washing with sulfate-free products, minimal heat styling, and proper storage on a wig stand when not in use
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